Listen Help

We’re excited to provide a completely new WRIF.com that enhances our online listen live streaming capabilities to now include mobile phones and tablets.  Our new tuner is resident on every page of our site.  Feel free to explore the site while listening.  Simply click on the Listen Live button on the right-hand side of any page, login if necessary, and you’ll be listening in no time.

Why Do I Need To Register To Listen?

You’ll notice that there’s a one-time registration process to listen to our live stream online.  Workforce members can simply login to and start listening.  

If you’re not a member yet, we’re looking forward to having you join the fun.  We’ve made the process very quick, by giving you the option to register using your Facebook, Twitter or Google+ accounts.

Additionally, once you’re logged in, we try very hard to remember you for up to 1 year, so that you don’t need to log in every time you want to listen, enter contests and access Workforce Network exclusives.

If you explicitly log out, clear your browser cookies, or access the site from a new device, you will be asked to log in again.

If you choose to log in with your Facebook, Twitter or Google+ accounts, don’t worry, we won’t post anything to your social accounts without your prior consent.  

Our main goal of providing social login is to make it easier for you to log in and join the WRIF CyberCrew and not have to remember yet another password.

I can’t listen live to the online stream.

If you’re having trouble listening to our stream, please make sure that:

  • You have JavaScript enabled in your web browser.
  • You have disabled any ad blocking plugins or extensions that you might be running.  You will have issues logging in and listening if you have an ad block extension enabled for wrif.com or any of the other services it utilizes under the covers.
  • We know of an incompatibility with Firefox on Windows XP and Windows Vista that will prevent you from listening with that combination.  While we’re working on a fix, you can install Google Chrome and you’ll be all set.

If you’re good on the requirements above, please follow these steps to get help:

  1. If you’re logging in from a desktop computer, the new wrif.com was built with modern web browsers in mind.  Ideally, that means the latest version of Chrome, Firefoxor Internet Explorer browsers.  If you’re still using a browser like Internet Explorer 8 or earlier, you may experience degraded performance and features on the site.
  2. If you’re logging in from your mobile phone or tablet, please ensure that you have the latest updates installed to your device.  Instructions for doing this vary widely by manufacturer, but we’re happy to help you out if we can point you in the right direction.

I can’t log in.

If you’re having trouble logging in, please make sure that:

  • You have JavaScript enabled in your web browser.
  • You have disabled any ad blocking plugins or extensions that you might be running.  You will have issues logging in and listening if you have an ad block extension enabled for wrif.com or any of the other services it utilizes under the covers.

If you’re trying to log in with an email address and password, try resetting your password by:

  1. Click here, enter your email address and click the Submit button.
  2. If you have an account under that email address, you’ll receive an email with a password reset link shortly (be sure to check your SPAM folder, etc.).  If you get an error that says “There is no user with that username or email”, perhaps you have your account under a different email address?
  3. Click the link in the password reset email.
  4. Enter a new password on the reset password page.  Remember that passwords must be 6 characters or longer.

I’m having trouble registering a new account.

The most common form of registration issues is that the registration form is not filled out completely.  Please be sure to fully review the registration form to ensure that there are no errors and that all required fields have been completed.

Remember that passwords must be 6 characters or longer.

You will not have to register a new account if you had an account already on the old WRIF.com site.  Simply use the forgot password feature of the login process to reset your password and you’ll be all set.

 

If you continue to have problems, please visit wrifsupport.com for further help.